ERP with embedded CRM (246 KB)

Despite deeper penetration of CRM strategies and the expansion of relationship management to supplier and other areas, many organizations still have poor visibility into other processes (delivery, service, projects, support, financials etc.) through their CRM solutions. Often there is also little or no visibility into the CRM process from their back office ERP solutions, leading to decisions being made based on old or incorrect information. With the new CRM solution in IFS Applications™ 9 the borders between CRM and ERP have been erased, processes made seamless, and information made available.

IFS Deutschland GmbH & Co. KG Whitepaper

Download (246 KB)


ERP CRM Branchenneutral

ECM Guide 2020

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